Return Policy:
No Returns, No Refunds
At Luxury Promotions, all our products are custom-made to meet your specific needs. We provide a virtual proof for all customized items to ensure your complete satisfaction before final production. Due to the personalized nature of our products, we cannot accept returns or offer refunds. However, if an error occurs on our part, we are committed to rectifying it promptly.

Shipping Policy:
Flexible and Secure Shipping
We use USPS for standard shipping and UPS for bulk orders, ensuring that your items are delivered safely and efficiently. Shipping times are 3 to 7 business days after the order has been processed. Shipping rates are calculated at checkout based on the delivery address to provide the most accurate pricing. For added peace of mind, priority mail includes insurance up to $100. Expedited shipping options are also available for urgent deliveries.

Cancellation and Booking Policy:
Structured and Fair Cancellation
Free consultations must be canceled at least 6 hours in advance. Paid consultations and services require a 24-hour notice for cancellations. Last-minute cancellations (under 24 hours) will incur a 20% cancellation fee. In-person meetings canceled last minute are subject to a 50% fee of the scheduled service cost. No shows will not receive refunds.

Proof Confirmation Policy:
Ensure Accuracy with Proof Confirmation
For customized orders, we provide a virtual proof for your approval before production begins. Approval is required within 24 to 48 hours to proceed, and if not confirmed, we reserve the right to cancel the order with a 35% cancellation fee to cover setup and proofing costs. Customized orders are non-refundable once production has started.