Frequently Asked Questions

What custom options are available for your products?

We offer extensive customization for all our products, including color, text, and design adjustments. Virtual proofs are provided to ensure your specifications are met before production.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your package directly on the USPS or UPS website, depending on the shipping method used.

What should I do if I find an error with my received product?

Please contact us immediately via email with pictures or a detailed description of the issue. We are committed to resolving any errors promptly to ensure your satisfaction.

How can I make changes to an order I’ve already placed?

Changes can be requested by contacting us via email. Please note that changes are subject to the status of the order and may not be possible once production has commenced.

What payment methods do you accept?

We accept all major credit cards and payments through our secure online portal.

How can I ensure my product design is exactly as I envision?

By requesting a virtual proof during the ordering process, you can review and approve the exact design before production, ensuring it meets your expectations.

What is your policy on cancellations and refunds?

Cancellations must be made at least 24 hours before the scheduled service to avoid fees. Customized orders are non-refundable.

 How long does shipping take?

Shipping times vary based on the method selected at checkout. Standard USPS shipping typically takes 3-7 business days after the order has been processed.

Can I order products in bulk?

Yes, we offer bulk ordering options. For pricing and any applicable discounts, please fill out our request a quote form.

 Do you offer consultations to discuss product options?

Yes, we offer both complimentary and paid consultation sessions ranging from 15 minutes to two hours, designed to help you refine your product choices and marketing strategies.